Customer Service Representative - Alabang

National Capital Region (NCR), Muntinlupa City

• Candidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on Finance.
• Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.

Responsibilities

Responsibilities:

• Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);
• Resolve credit inquiries on new accounts;
• Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;
• Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;
• Comply with over-all call quality standards;
• Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.

Qualifications:

• Completed at least 2nd year in College or 2-year Associate course
• Must have at least 30 mbps wired internet connection
• Excellent English Verbal and written Communication Skills
• Ability and willingness to recognize, deliver on card service sales opportunities
• Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers
• Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.
• Must have knowledge on basic Computers skills.
• Professional Phone etiquettes and ability to work with a Team
• Amenable to work in a hybrid setup
• Amenable to work onsite in Alabang, Muntinlupa City

Additional Info

• Location: Muntinlupa City, National Capital Region (NCR).
• Full Time position(s) are available.
• Number of vacancies: 100.

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