Customer Service Representative (Banking & Financial)

Position Type: Junior to Mid - Individual Contributor

Employment Type: Full-Time

Work Setup: On-site (Mid-shift; fixed weekends off)

Location: MOA, Pasay City / Cebu City / Alabang, Muntinlupa

Industry: BPO

About the Job:
Join our client team as a Customer Service Representative (CSR) in the banking and financial sector, where you will use your expertise in BPO collections or banking to provide exceptional service, manage financial accounts, and resolve customer inquiries with precision and professionalism. Curious to learn more? Apply now!

Company Profile:

Our client is a prominent operations management and analytics company that specializes in providing business process outsourcing (BPO) and offers a range of services, including analytics, business process management, and consulting to various industries such as insurance, healthcare, banking, financial services, utilities, and travel.

Required Qualifications:

• At least 2 years of college education.
• 2 years in BPO customer service or 1 year in a banking/financial account (international voice campaign) with a focus on collections.
• Exceptional communication skills and the ability to handle shifting schedules.
• Willing to work on site and flexible with shifting schedules.

Preferred Qualifications:

• 3+ years in BPO collections with a strong track record in handling complex customer issues.

Scope & Responsibilities:

• Provide high-quality support to clients, addressing account-related queries and resolving issues efficiently.
• Handle financial transactions, account updates, and collections processes in line with company policies and procedures.
• Utilize excellent communication skills to ensure clear, effective interactions with customers and stakeholders.

Join our client team and unlock a range of enticing benefits, including:

• Competitive Base Salary
• Other Exciting Benefits
  

About Likha Careers:

Likha is a traditional Tagalog (Filipino) word that means ‘to create’ or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services.

Let’s create your career together!