Customer Service Representative | Contract Reviewer

Are you passionate about solving problems and making a real impact? 
We’re looking for natural problem-solvers—people who are curious, analytical, and love figuring out how things work. If you enjoy helping others, providing quick, effective solutions, and taking pride in your work, this could be the perfect fit. 

In this role, you’ll be the first point of contact for customers, delivering a positive, professional experience. You'll provide fast and accurate resolutions, with a focus on one-contact solutions, and always think ahead to anticipate customer needs before they escalate. You'll maintain clear and accurate documentation of every interaction while working in a collaborative team environment that values insight-sharing and mutual support. 

If you thrive in a customer-focused, fast-paced environment and enjoy creating smooth, hassle-free experiences, we want to hear from you. 

What you will do as a Customer Service Representative 

• Be punctual and dependable—arrive on time for all scheduled shifts, breaks, and lunches. 

• Deliver exceptional customer service in line with ClearSource standards: 

• Accuracy – Ensure information is correct by strictly following established procedures. 

• Ease – Aim for one-contact resolution, making interactions efficient and saving customers time. 

• Address member and provider concerns promptly, with urgency, empathy, and professionalism. 

• Ask thoughtful, targeted questions to fully understand customer needs and issues. 

• Document all interactions and transactions accurately in the system. 

• Adhere to protocols and company policies, and follow guidance from leadership and clients. 

• Work collaboratively with fellow Customer Service Representatives, internal teams, and client contacts to resolve concerns efficiently. 

• Use all tools and resources effectively to support quality service delivery. 

What We're Looking For 

• Must have at least college-level education. 

• At least 6 months of BPO experience, with a focus on Customer Service. 

•  Experience in a nonvoice role is required. 

• Strong communication and documentation abilities. 

•  Keen attention to detail. 

• Must have an average typing speed. 

• Willing to work graveyard shifts and/or on a split rest day schedule. 

What We Offer 

ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success. 

We also offer: 

• Competitive salary – Get paid for doing what you love! 

• Medical and dental insurance (with free dependent coverage!). 

• Group life insurance for peace of mind. 

• Paid time off (PTO) – Because work-life balance matters. 

• Outstanding career growth opportunities – Learn, advance, and develop your career. 

• A fun, innovative, and energetic team culture – Be part of a company that values its employees