Customer Service Representative (CX) - Manila

Customer Service Representative (CX) - Manila page is loaded

Customer Service Representative (CX) - Manila

Apply locations Manila_Bench Manila_Eastwood posted on Posted 30+ Days Ago job requisition id R-100038

Let's tomorrow, together.

At Ubiquity, we live by the mantra head, heart, and hustle.  Head  because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be.  Heart  because we are always gracious with our time, our collaboration, and with one another. And  Hustle  because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals — every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role:

We’re hiring!

Ubiquity is hiring for Customer Service Representative to join our team. Our Customer Service Representatives is an integral role in the operations of our BCG / Eastwood office.

We’re made of something different.

We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us!

Responsibilities:

• Attends to customers' needs by answering product and service related queries

• Provides product overview and information about other services and offerings

• suggesting information about other products and services

• Opens customer accounts by recording account information

• Maintains customer records by updating account information

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution

• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed

Ideal candidates have:

• Legal age of 18 yrs old and above

• Must be amenable to work onsite

• At least High School Educational Attainment

• Complete Government Numbers (SSS, Pag-Ibig, TIN, Philhealth) and valid NBI/Police Clearance

The Perks.

• Medical, Dental, Vision and Life Insurance Benefits

• Paid Time Off

• Retirement Benefits

• Learning and Development Opportunities

What we do.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.

Come as U are, because U Matter at Ubiquity.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.

About Us

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office operations, and business transformation, and is proudly certified as a Great Place to Work ®. We’d love for you to grow your career with us. As we like to say: Let’s tomorrow, together.

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