Customer Service Representative II

What does a day in the life as a Customer Service Representative look like?

• Respond promptly to customer inquiries via phone, chat and/or email
• Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs
• Maintain customer accounts by recording account information and documenting interactions
• Exhibit a positive, empathetic and professional attitude towards customer at all times
• Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers
• Provide feedback on the efficiency of processes
• Performs other duties as assigned

• At least 1 - 2 years of Call center or BPO experience
• Good communication skills, verbally and written
• Customer orientation and ability to adapt/respond to different types of customers
• Ability to multitask, prioritize and manage time effectively
• Proficient in PC operation and navigation

#abetterwaytogrow

• Experience supporting customers on all channels - voice calls, chat and email
• Familiar with CRM systems and practices