Customer Service Representative (Insurance Account)

Position Type: Experienced Level - Individual Contributor

Employment Type: Full-Time

Work Location: MOA-Pasay City

Work Setup: Onsite; Mid-shift; fixed weekends off

Salary Rate: Up to P24,000

Industry: BPO

About the Job:
Join our team as a Customer Service Representative for Insurance Accounts, where you will provide exceptional support to our clients' customers and resolve their inquiries with professionalism and efficiency. This role is ideal for individuals with a passion for customer service and strong problem-solving skills, offering a rewarding career with competitive compensation. Curious to learn more? Apply now!

Scope & Responsibilities:

• Handle inbound calls related to insurance policies, claims, and services.
• Deliver clear and helpful information while resolving customer issues.
• Stay informed about insurance products and company policies.
• Document and monitor customer interactions to maintain high service quality.
• Collaborate with team members and management to achieve performance goals and contribute to overall success.

Required Qualifications:

• At least High school diploma or equivalent (for the old curriculum) or Senior High School diploma or equivalent (for the new curriculum).
• Minimum of 1 year in a BPO role with strong communication skills.
• Willing to work onsite at MOA and flexible with shifting schedules.

Preferred Qualifications:

• College Graduate or equivalent.
• At least 6 months of experience in insurance.
• Strong problem-solving skills and a customer-focused attitude.

About the Client:

Our client is a prominent operations management and analytics company that specializes in providing business process outsourcing (BPO) and offers a range of services, including analytics, business process management, and consulting to various industries such as insurance, healthcare, banking, financial services, utilities, and travel.

Join our client team and unlock a range of enticing benefits, including:

• Competitive Base Salary
• Other Exciting Benefits
  

About Likha Careers:

Likha is a traditional Tagalog (Filipino) word that means ‘to create’ or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services.

Let’s create your career together!