Customer Service Representative (Ride-Hailing LOB) | ONSITE | Eastwood, QC

Join Our Growing Customer Service Team as a Jr. Transport Dispatcher

Intogreat Solutions is on the lookout for a highly motivated and resourceful Jr. Transport Dispatcher to join our expanding customer service team. If you're passionate about logistics, excel at problem-solving in real time, and enjoy providing support that keeps people and vehicles moving efficiently, we want to hear from you!

As part of our transport operations support function, you’ll be the go-to person for live coordination, driver dispatch, and issue resolution—ensuring a seamless transportation experience for both clients and chauffeurs.

About the Role

As a Junior Transport Dispatcher, your mission will be to make sure every ride runs smoothly. You’ll coordinate daily ground transportation services, support chauffeurs with real-time updates, and interact with customers and internal teams to address inquiries and unexpected changes (like flight delays or vehicle issues).

You’ll be at the heart of our transport operations, where adaptability, clear communication, and quick decision-making are essential. This is an excellent opportunity for someone starting out in the logistics or transportation field and looking to grow in a fast-paced, customer-facing environment.

• Responsible for ensuring that the ground transportation

service runs smoothly on a daily basis.

• Interact mostly with partners/ chauffeurs/ guests and
internal stakeholders at times, working to resolve queries in connection to
live service that is provided in real time, while maintaining relationships and
building trust.

• Dispatching chauffeurs onto open booking requests from customers.

• Proactively finding solutions for urgent needs showing
up due to new requests or unexpected scenarios (i.e.: flight delays, car
breakdowns, etc.).

• Promote and establish a positive attitude while meeting
productivit​y goals.

• Follow-up on customer issues to the point of
resolution, keeping customers updated when needed.

• Provide and receive constant, vivid and constructive
feedback regarding customer and chauffeur satisfaction as well as internal
policies and procedures.

• Handle internal administrative tasks such as monitoring
priority clients and documentation of individual queries

independently.

• Participate in projects to improve existing processes
or create new ones.

• Identify areas of improvement and propose potential
solutions to the Team Lead Operations Control.

• Support workforce management when needed (e.g. short notice
shift-changes).

• Make sure to keep costs to a reasonable level by
quickshotting smartly and by negotiating the best possible price for rides with
LSPs on the phone.

Requirements

• Bachelor’s/College Degree in any field
  
• At least 2 years as Customer Service Representative in a BPO company
  
• Minimum 2 years' experience in a dispatching or transport coordination role (e.g., air travel, ground transportation, logistics)​
  

Benefits