Customer Service Representative - Voice & Chat Account

Position Type: Entry Level - Individual Contributor

Employment Type: Full-Time

Work Setup: Onsite, Nightshift

Work Location: Cubao or UP Town Center, Quezon City

Industry: BPO Industry

About the Job:

Join our client team as a Customer Service Representative, where you'll engage with customers through calls and emails, providing assistance with inquiries about our products or services. Collaborate with a dynamic team to ensure every customer receives the support they deserve. Ready to explore further? Let's start the conversation! Apply now to kickstart your journey with us! Take the first step by applying now!

Scope & Responsibilities:

• Outbound calls and email support to international customers.
• Assisting customers with product or service inquiries over the phone and through email.
• Ensuring adherence to company policies, procedures, and quality standards in all customer interactions.
• Collaborating with other customer service representatives and departments to address customer needs efficiently.

Required Qualifications:

• High school diploma or equivalent (for the old curriculum) or Senior High School diploma or equivalent (for the new curriculum).
• At least 1 year of experience in a BPO voice role within an international environment.
• Willing to work onsite at the Cubao/UP Town Center office.
• Available to start as soon as possible.

Preferred Qualifications:

• Experience in sales, upselling, healthcare, financial services, or managing blended accounts.
• Proficiency in Microsoft Office and general computer literacy.

About the Client:

Our client is a global BPO leader in customer support, providing dedicated agents, advanced technology, and customized strategies for innovative brands.

Join our client team and unlock a range of enticing benefits, including:

• Competitive Base Salary
• Growth Opportunity
• Night Shift Differential
• HMO
• Other Promising Benefits

About Likha Careers:

Likha is a traditional Tagalog (Filipino) word that means ‘to create’ or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services.

Let’s create your career together!