Customer Service Representative/Team Leader

Job Summary:

The Customer Service Representative- Team Leader is responsible to supervise the team. Also to attend customer queries and complaints, process orders, modifications, and escalate complaints across a number of communication channels.

Customer Service Representative Responsibilities

· Responding promptly to customer inquiries.

· Maintaining a positive, empathetic, and professional attitude toward customers at all times.

· Communicating with customers through various channels.

· Providing feedback on the efficiency of the customer service process.

· Keeping records of customer interactions, transactions, comments, and complaints.

· Prepares product or service reports by collecting and analyzing customer information.

· Contributes to team effort by accomplishing related results as needed.

· Escalate customer issues to the appropriate department or manager as needed

· Collaborate with other departments to resolve customer issues and concerns

· Adapt to new technologies and processes as they are implemented

· Performing other duties as required.

Qualifications

· Bachelor's degree in Business Administration or any related field preferred.

· Customer service experience preferred.

· Ability to work independently and as part of a team

· Dedication to customer satisfaction

· Proficiency with Microsoft Office products, specifically Excel, Word, and Outlook

· Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer

· Detail-oriented and able to organize and perform with accuracy and within deadlines

· Excellent verbal and written communication skills.

Job Type: Full-time

Pay: Php25,000.00 - Php30,000.00 per month

Schedule:

• 8 hour shift
• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 4 years (Preferred)

Language:

• English (Preferred)