Customer Service Representative(with BPO Medical Experience)

Customer Service Representative(with BPO Medical Experience)

About Us: We are a leading healthcare company dedicated to providing top-notch medical services and support to our clients. We are seeking a skilled and compassionate Customer Service Representative (CSR) with medical experience to join our team and enhance our customer service operations.

Job Summary: The Customer Service Representative (CSR) with medical experience will be responsible for handling customer inquiries, resolving issues, and providing information about our medical services. This role requires excellent communication skills, a solid understanding of medical terminology, and the ability to empathize with patients and their families.

Key Responsibilities:

• Customer Support: Answer incoming calls, emails, and messages from patients and clients, addressing their inquiries and concerns promptly and professionally.
• Medical Knowledge: Utilize medical knowledge to provide accurate information about services, treatments, and procedures.
• Issue Resolution: Handle and resolve customer complaints and issues, escalating complex cases to the appropriate department when necessary.
• Appointment Scheduling: Assist patients in scheduling appointments, confirming appointments, and providing necessary pre-appointment instructions.
• Patient Records: Maintain and update patient records and information in compliance with privacy regulations and company policies.
• Billing and Insurance: Assist patients with billing inquiries, insurance claims, and payment processing.
• Follow-Up: Conduct follow-up calls to ensure patient satisfaction and address any ongoing concerns.
• Documentation: Accurately document all customer interactions, feedback, and resolutions in the company's CRM system.
• Collaboration: Work closely with medical staff and other departments to ensure seamless service delivery and patient care.

Qualifications:

• Education: High school diploma or equivalent; additional certification in healthcare or customer service is a plus.
• Experience: Minimum of 2 years of customer service experience, preferably in a medical or healthcare setting.
• Medical Knowledge: Understanding of medical terminology and healthcare procedures.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
• Problem-Solving: Strong problem-solving skills and the ability to handle stressful situations with patience and professionalism.
• Technical Skills: Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Interpersonal Skills: Compassionate and patient-oriented approach, with strong interpersonal skills.
• Organizational Skills: Excellent organizational and time-management skills.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this position. Please send your application to [email protected]

Join our team and make a difference in the lives of our patients through exceptional customer service and support!

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a customer services representative?

Do you have customer service experience?

Which of the following Microsoft Office products are you experienced with?

How would you rate your English language skills?

Which of the following languages are you fluent in?

How many years' experience do you have in the BPO industry?

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