Customer Service - Retail Banking Specialist - Taguig

As aCustomer Service Specialist, you areresponsible for providing outstanding service to our customers by providing timely resolutions to their queries.

Job Responsibilities

-You will correspond with your customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards and other issues.

Required skills, Qualifications and Capabilities
-Must be willing to work in an environment that requires 100% phone-based customer interaction
-Completed at least 2 years in college or, High school graduate with 1 year customer-interfacing work experience or, Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Preferred Qualifications, Capabilities and Skills
-Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
- Willing to work on shifting schedule

Applicants with completed application forms can visit our Talent Center from Mondays to Fridays, (08:00 AM to 06:00 PM - Manila Time)

• Our Taguig office is at the JPMC Tower, 38th Street corner 9th Avenue, Uptown Bonifacio, Taguig City 1634

• Our Cebu office is at the 7F eBloc Tower, Jose Ma. del Mar Ave., Cebu IT Park, Apas, Cebu City, 6000

• You may also dial in to our Virtual Hub via Zoom for the initial interview. Our Virtual Hub is open from Mondays to Fridays (08:00 AM to 06:00 PM - Manila Time). To join, enter the meeting ID: 944 0066 7653 (No Passcode Required)