Customer Service Specialist

Opportunity Expired

JPMorgan Chase & Co. is hiring for the role of Customer Service Specialist.

• The Customer Service Specialist is responsible for providing outstanding service to our customers by providing timely resolutions to their queries. They will correspond with our customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards and other issues. 
• Our Fraud, Claims & Disputes group ensures our customers receive the best fraud detection and protection in the industry. Whether this involves credit card, debit card, and/or deposit accounts, our operational strategies are aimed at mitigating fraud losses to the Bank and our customers.
• Collections Specialists are primarily responsible for effectively encouraging clients to settle past due amounts thru consultative collections. This is accomplished by establishing contact with customers via inbound and outbound calls, to assess customers’ individual circumstances thru probing questions, and recommend appropriate options that will best address client needs. Responsibilities include negotiating and processing customer payments, determining reasons for non-payment or default, negotiate payment alternatives to settle outstanding balance, and educating customers of consequences of not meeting obligations. 

Minimum Qualifications

• Must be willing to work in an environment that requires 100% phone-based customer interaction
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
• Completed at least 2 years in college or,
• High school graduate with 1 year customer-interfacing work experience or,
• Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience
• Willing to work on shifting schedule

Work rights

The opportunity is available to applicants in any of the following categories.