Customer Service Specialist

As the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

We offer a competitive compensation and benefits package and are continuously searching for new ways to invest in our talent through ongoing personal and professional development initiatives.

We offer

Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for our people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

Key responsibilities

• Build strong and lasting relationships with customers and provide second-to-none customer service.
• Take full responsibilities and end-to-end ownership of customer shipments and issues.
• Engage in constructive problem resolution and provide solutions.
• Act and communicate proactively and keep customers informed of any issues or changes in the booking.
• Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
• Work independently and assist the team in realizing goals and standards – share knowledge and best practices

We are looking for

• Previous customer service experience in shipping, logistics, freight forwarding, and supply chain will be an advantage.
• Previous experience in a customer facing role, preferably one that involved any form of critical thinking.
• Personable, energetic and excellent communication skills.
• Someone who is an exceptional team player and able to work effectively under pressure.
• Should have the ability to converse with people of all levels and is well organized, efficient and effective.
•Should have a background in E-commerce / Digital Activities
As a performance-oriented company, we strive to always recruit the best person for the job – regardless of gender, age, nationality, sexual orientation or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Entry Pathway

Degree or Certificate

Minimum Level of Study

Bachelor or higher

Study Field

B

Transport, Logistics & Procurement

Work rights

The opportunity is available to applicants in any of the following categories.