Customer Service Specialist Bilingual

Work Setup: 100% Onsite (BGC Taguig)

Work Schedule: Night shifts, shifting schedules and split-offs as necessary; working on holidays and weekends as needed

Requirements:

• Finished at least 2 years in college without back subjects
• Must be have at least B1 proficiency in Spanish with online or physical certificate as proof
• With at least 1 year of customer-facing work experience from any industry for foreign applicants, or at least 1 year of BPO experience as a Spanish speaker for local applicants
• Customer Service experience is a huge advantage but not required
• Proficient English communication skills
• Amenable to work 100% onsite at BGC, Taguig
• Ideal candidates are those living nearby for easy and convenient commuting
• Open to working predominantly on night shift with highly possibility for shifting schedules, split-offs and holiday or weekend shifts as needed
• Highly attentive to detail with excellent problem-solving abilities

Responsibilities:

• Deliver prompt and personalized customer support through calls, emails, or chat, strictly following organizational SOPs to guarantee a positive experience.
• Engage in thorough research to resolve challenges, empower clients with knowledge, and actively promote our range of products and services.
• Proactively identify customer needs and present tailored solutions that truly make a difference.
• Efficiently navigate multiple online platforms, keep up-to-date with product information, and ensure full compliance with company policies, regulations, and legal standards.
• Consistently achieve program-specific KPIs and SLAs, driving exceptional client satisfaction.
• Strictly follow program procedures and policies while effectively handling both assigned and spontaneous tasks as required.