Customer Service - Tech Support

Company : Growthassistant

Job Type : Full Time

Philippines

Number of Applicants

000+

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Customer Service - Tech Support

GrowthAssistant is looking for a Customer Service - Tech Support. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. This is an excellent opportunity for someone who wants to work with a well-known brand and continue learning and growing during their career.

The Benefits:

Work From Home
Attendance, Performance, and Referral Bonuses
Paid Holidays and Time Offs
Health Insurance Card
Salary range: Php 40,000 - 50,000 per month

CORE TASKS:

Provide technical assistance to customers via email, chat, and phone in a timely manner, contributing to team goals around response times
Reference Knowledge Base & internal resources to find relevant answers
Communicate via Slack to cross-functional teams (Engineering, Product, Etc) when needed to resolve issues
Follow processes to escalate inquiries as necessary

MUST-HAVE:

2+ years experience with Zendesk or similar ticketing platform (Zendesk strongly preferred)
Prior experience doing technical support for a SaaS / B2B software company

NICE-TO-HAVE:

Advanced technical skills and understanding

GROW-INTO:

Handling more complex support cases
Become a subject matter expert

Jumpstart your application by filling out our application form! We can't wait to have you in our team!

Original job Customer Service - Tech Support posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Customer Service Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Customer Service Jobs in the Philippines

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Customer Service - Tech Support

Job Description - Customer Service - Tech Support

Similar Customer Service Jobs in the Philippines

Mobile Apps