Customer Service Training Specialist

We are seeking a Customer Service Training Specialist to develop and deliver technical, procedural, and soft-skills training materials for our employees. This is a full-time, remote role offering long-term growth within an established organization. Call center training experience is desired but not required.

Why This Role?
-Shape our brand narrative across diverse service channels.
-Your ideas matter; share solutions to elevate our business.

What You'll Do:
-Train newly hired agents.
-Conduct 1:1 and group training for new hires.
-Lead Zoom training sessions on Customer Service best practices.
-Assist with creating SOPs and developing training curriculum.

What We Seek:
-1-2 years of Customer Service Training experience.
-3-5 years of BPO experience in the Customer Service Industry.
-1-2 years of Virtual Assistant experience (preferred).
-Experience with eCommerce tools/software such as Gorgias, Shopify, Zendesk, Re, Freshdesk, etc.
-Knowledge and experience in eCommerce.
-Familiarity with HubSpot, Monday.com, and other CRM tools.
-Experience with Canva, Trainual App, and Loom (preferred but not required).
-Excellent communication skills, both written and verbal.
-Exceptional coaching, planning, and organizing skills.
-Strong attention to detail.

Internet Requirements:
-Must have a personal PC or laptop with at least an Intel i5, AMD Ryzen 5, or equivalent processor.
DSL, Cable, or Fiber internet connection required.
-LAN connection required (minimum 20 mbps).

Compensation:
-$5/hour + performance bonuses + annual increases
-Health and dental insurance.
-Paid time-off
-Company swag kit
-Performance and recognition incentives
-Year-end bonus

Application Link: http://bit.ly/csts
Application Code: JAZZHR

Ready to join the journey?

We’re committed to building a team of experienced professionals. If your background aligns with this role, we want to hear from you!