Customer Services Representative - 67307179941

Customer Services Representative

A growing US home services company is hiring a full-time remote phone specialist to be the voice of the business and to own appointment and install scheduling across many cities.

About the role

You will be the first and last voice customers hear. You will handle every incoming call and concern, from a simple question to an upset customer, and book appointments and installs across a wide service area. Success means every caller feels heard, cared for, and confident the issue is handled before they hang up, and the schedule runs smoothly. Administrative and back-office duties are added over time as you grow into the role.

Required Qualifications

• Exceptional phone presence: warm, natural in conversation, and able to calm upset customers


• Clear, fluent US English on the phone


• A reliable track record and proven dependability, including showing up consistently


• Experience with high-volume, multi-city scheduling in home services, dispatch, or field installs

Preferred Qualifications

• Experience leading or owning a scheduling function, not only booking into one


• Experience building reports on scheduling, show rates, and team performance


• Experience writing down operations processes so others can follow them


• Comfort handling CRM work and several vendors and systems cleanly


• Back-office experience such as warranty processing, inventory tracking, vendor reporting, and e-signature tools

Responsibilities

• Answer incoming calls and customer concerns at a five-star level


• Book appointments and installs across a large territory, learning the details of each city, including drive times, designer and installer coverage, and local customer expectations


• Upload customer contracts


• Track escalations and keep customers updated


• Call back on unsold quotes


• Confirm installs are ready and follow up on remakes


• Take on additional administrative tasks as you are trained

Who thrives in this role

• Dependable and consistent, the person the team can count on every day


• Patient and kind with frustrated callers


• Organized, with a good head for calendars and logistics


• Detail-minded when juggling several systems at once


• Takes ownership and follows a problem through to the end