Customer Solutions Agent

The Customer Solutions Agent is responsible for delivering exceptional customer service to the clients customers across Canada. This role supports customers by responding to inquiries, resolving issues related to product protection plans, and ensuring a positive, efficient, and empathetic customer experience in a fast-paced, remote environment.

Job Duties and Responsibilities

• Provide professional, courteous customer service through verbal and written communication
• Respond promptly to customer inquiries, service requests, and assistance needs
• Resolve customer concerns using a solutions-focused and empathetic approach
• Maintain confidentiality and handle sensitive customer information with discretion
• Actively listen to customers, seek clarification when necessary, and provide accurate information
• Maintain a working knowledge of the client's protection plans, products, and customer service technologies
• Execute assigned daily tasks efficiently while meeting individual performance goals
• Participate in virtual and in-person meetings, training sessions, and team discussions
• Balance individual responsibilities with team collaboration and contribute to a positive team environment
• Provide and accept constructive feedback while demonstrating professionalism and composure

Required Qualifications

• High school diploma or equivalent
• Minimum of one (1) year of customer service experience
• Strong verbal and written communication skills
• Ability to multitask and work effectively in a fast-paced environment
• Ability to follow detailed written and verbal instructions
• Strong problem-solving, analytical, and listening skills
• Comfortable using technology and customer service systems
• Must be willing to work onsite (5 days a week)
• Must be willing to work on a nightshift schedule