Customer Strategy & Design Manager

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

This role leads the strategic framing and execution of customer transformation initiatives across business units. The Customer Strategy & Design Manager takes a top-down approach, starting from organizational goals and customer needs, to identify growth opportunities, develop transformation roadmaps, and craft business recommendations that deliver measurable impact. Focused on aligning customer-centric strategies with enterprise priorities, this role engages stakeholders, builds business cases, and drives decision-making at the executive level. Success is measured by the adoption and implementation of strategic initiatives that result in improved customer outcomes and business value.

DUTIES AND RESPONSIBILITIES: 

• Strategic Client Engagement & Discovery: Lead structured discovery sessions with Globe’s strategic enterprise clients to uncover transformation triggers, define strategic challenges, and identify untapped growth opportunities. Frame ambiguous client problems into well-scoped strategic opportunities.

• Customer Journey Mapping & Gap Identification: Map out the end-to-end customer journey across functional touchpoints to diagnose friction points, unmet needs, and engagement gaps. Translate findings into prioritized themes aligned with Globe’s portfolio and customer lifecycle strategies.

• Opportunity Prioritization & Solution Framing: Collaborate with internal teams to frame high-impact solutions tailored to industry-specific contexts and client maturity. Use consulting frameworks (e.g., JTBD, Value Chain, 7S) to evaluate opportunity attractiveness and feasibility.

• Strategic Deliverable Development: Drive the creation of executive-facing outputs including strategic recommendations, journey maps, opportunity roadmaps, and transformation summaries. Ensure deliverables meet consulting-grade quality and are tailored for C-level engagement.

• Internal Alignment & Handover Preparation: Facilitate alignment with Sales, Product, and GTM stakeholders to ensure continuity post-engagement. Prepare strategic handover packs that guide downstream solution design and execution by relevant implementation teams.

REQUIREMENTS:

• 5-7 years in management consulting, corporate strategy, or customer transformation

• Experience leading client-facing engagements in a structured consulting environment

• Deep understanding of enterprise-level customer journeys and transformation priorities

• Proficient in strategic recommendation development and CX-driven opportunity mapping

• Bachelor’s degree in Business, Management Engineering, or equivalent field

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.