Customer Success Consultant

About Us:

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

RecruitGo is in search of a Hotel Customer Success Consultant based in the Philippines.

Aside from your established skills and expertise, we are also looking for someone who has strong communication, interpersonal, influencing, and relationship-building skills, and has ability to effectively manage multiple clients and priorities in a fast-paced environment.

Responsibilities:

Job Summary:

The Customer Success Consultant (CSC) will be responsible for providing professional consultancy services for our upselling programs to our partners. The primary objective will be to ensure the successful adoption, utilization, and optimization of our programs, ultimately driving maximum ROI impact for both our partners and UpsellGuru. The CSC will establish and maintain strong relationships with our customers, guiding them through their journey with our programs and ensuring their ongoing success.

Key Responsibilities:

• Provide professional consultancy programs to our partners, ensuring adherence to program responsibilities and maximizing ROI impact.

• Utilize effective consultancy abilities and strong influencing skills to drive program adoption and engagement among partners.

• Retain allocated client base, minimizing churn to less than 5% and optimizing engagement across all programs.

• Establish, own, and maintain key multi-level relationships with individual hotel customers.

• To document and present identified opportunities and agreed actions with ownership and delivery dates.

• Conduct onboarding sessions, monthly pulse-check business reviews, and virtual support sessions for clients, facilitating platform and tool adoption and training.

• Assist clients in achieving minimum ROI thresholds and define strategies to maximize ROI.

• Regularly track each hotel's performance using the company’s platform and performance reports, identifying underperforming clients and providing assistance as needed.
• Utilize hotel background knowledge to better understand client needs and tailor solutions accordingly.
• Preferred consultancy background to effectively guide clients through their journey with our programs.

Qualifications

Must Have:

• Previous experience in hotel management or the hospitality industry is required.

• Proven track record in consultancy roles preferred.

• Strong communication, interpersonal, influencing, and relationship-building skills.

• Ability to effectively manage multiple clients and priorities in a fast-paced environment.

• Availability to work US times to accommodate client needs.

• Hotel Industry experience is a MUST
   

Why RecruitGo?

RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

● Work Schedule: 40 hours a week, 8 hours a day (flexibility is required to support an international customer base)

● Work Setup: Work-from-home

● Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.

● Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.

● Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.

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