Customer Success Coordinator ( Digital Media) | Dayshift | Remote

About the role
We're a fast-growing Cognitive AI digital media and audience intelligence business operating across ANZ + global markets. We have a highly skilled tech team operating in the Philippines already, and we're now looking for 2x sharp, organised Client Success Coordinator/Executive to join the team remotely from the Philippines, who can WFH.
This is a coordination and support role, but a key part of the operational backbone of our client success function -- keeping campaigns moving and setting up on time, without having to escale to senior team leads (after the relevant support, training & development)

What you'll be doing

• Managing day-to-day client email correspondence with agency coordinators and assistants, executives
• Trafficking creative assets and liaising with internal ad ops & trading teams to ensure campaigns go live on time and to spec
• Handling basic post-sales queries -- campaign status, delivery confirmations, billing questions, go-live proofs
• Helping collate/compile weekly report emails (via looker studio) into client-ready formats + weekly reporting emails
• Processing IOs and revising IOs in our IO platform
• When needed, updating internal CRM for post-sale campaigns
• Supporting the broader client success team with admin, deck formatting, and brief intake

What we're looking for

• Strong written English - professional, clear, and confident in client-facing communication (after relevant training, onboarding)
• Experience in digital media, ad operations, or agency coordination (1-2+ years preferred)
• Comfortable working across email, spreadsheets, and project management tools
• Detail-oriented, proactive, and able to manage tasks 
• Experience with ad trafficking or DSP/DMP platforms a plus
• Happy for talent to WFH
• Setup with a SQREEM email

ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.

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