Customer Success Data Analyst

First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering multi-currency bank accounts, payments, FX, corporate credit cards, and payroll. As we enter this next phase of growth, we're hiring exceptional talent with a track record of excellence to join us in shaping the next chapter.

We’re looking for a results-driven and analytical Data Analyst to support our Customer Success Team. In this role, you’ll play a critical part in improving the performance and efficiency of our customer operations. You’ll be responsible for extracting actionable insights from data, identifying opportunities for process improvements, and working cross-functionally to implement impactful programs that enhance both internal workflows and the overall customer experience.

Responsibilities

• Extract and analyze data from our data warehouse to uncover insights that drive and improve key performance metrics for the Customer Success team
• Develop and implement operational programs and process improvements to optimize team efficiency and enhance the customer experience
• Collaborate cross-functionally with teams such as Product, Tech, and Product Operations to operationalize initiatives and ensure smooth execution
• Monitor performance metrics and data trends regularly, providing actionable recommendations based on insights
• Identify operational bottlenecks proactively and design scalable, data-driven solutions

• Bachelor’s degree in Business, Economics, Management, or a related field
• Minimum of 2 years of experience in operations, business analysis, customer success, or a similar role
• Comfortable working with large datasets and translating data into actionable insights
• Familiarity with SQL or other data querying tools
• Strong problem-solving and analytical skills
• Ability to manage multiple projects and stakeholders in a fast-paced environment
• Highly organized and detail-oriented

• Join a team with a deeply collaborative culture! Learn more here: https://www.firstcircle.ph/careers
• Hybrid work set-up: 2 days per week in our BGC office; remote the rest of the time.
• Additional perks & benefits including HMO coverage from day one, free catered lunches, MacBook Air provided, monthly fitness allowance, transportation & accommodation allowance, and more.