Customer Success Manager

The Opportunity

We’re looking for an Account Manager to join our Manila office. This role is ideal for someone who enjoys building relationships, solving problems, and helping customers grow their business with us. Each Account Manager will be the dedicated point of contact for several key clients (typically resellers and high-value hosting customers spending over $300/month).

Your focus will be to maintain strong relationships, ensure customer satisfaction, and identify opportunities to grow client accounts through additional services, upgrades, and better adoption of our platform.

Key Responsibilities

•  Act as the main point of contact for key assigned clients. 
• Build strong, long-term relationships with customers, ensuring they feel supported and valued.
• Maintain and grow revenue per client by identifying opportunities for upselling and cross-selling hosting products, domains, and related services.
• Proactively monitor client health metrics, such as:
  • Monthly revenue per client
  • Number of active products per client
  • Number of domains under management
  • Cancellation trends
  • NPS / CSAT scores
     
• Work closely with the support and sales teams to ensure clients receive timely care.
• Provide periodic check-ins and account reviews to identify areas for improvement or growth.
• Manage client retention efforts, addressing potential churn risks before they escalate.

• Prior experience in account management, customer success, or hosting industry support preferred.
• Excellent communication and relationship-building skills.
• Strong understanding of web hosting, domains, and related technologies (or willingness to learn).
• Comfortable working with data to track KPIs and make decisions.
• Proactive, self-motivated, and customer-focused mindset.