Customer Success Representative

Responsibilities

• Deliver exceptional customer service across all channels (phone, email, chat, face\-to\-face)


• Handle customer inquiries regarding orders, tracking, billing, and product education


• Review and communicate artwork guidelines with customers


• Process order changes, reprints, and timeline adjustments efficiently


• Provide customer education and product promotion


• Manage customer complaints with a resolution\-focused mindset


• Make outgoing calls when required in a prompt and professional manner

Requirements

Required Skills

• 2 to 4 years customer service experience across multiple channels


• 2 to 4 years experience with Adobe Suite Products(illustrator or photoshop)


• Strong multitasking ability


• Tech\-savvy with social platforms and applications


• People coordination and relationship building skills


• Effective problem\-solving capabilities Preferred Skills


• Adobe Illustrator experience


• Understanding of basic art and design concepts (sizing, file types, Pantone colors)

Work Arrangement

• Work Setup: Flexible Work Arrangement


• Work Hours: Monday to Friday, 6:00 am to 8:00 am PDT flexi start time, should complete nine 9 hours work

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