Customer Success Representative (Patient support) BUFFER

• Respond promptly to incoming patient chats, emails, and calls with professionalism, empathy, and accuracy.
  
• Answer inbound phone calls, providing clear and friendly support related to scheduling, orders, insurance, prescriptions, and general inquiries.
  
• Escalate complex issues to the appropriate internal teams or departments when necessary.
  
• Collaborate with team members to ensure seamless communication and problem -solving.
  

Requirements

• 2+ years of experience in customer service or patient support (telehealth experience a plus)
  
• Strong written and verbal communication skills
  
• Ability to multitask across multiple platforms
  
• Tech -savvy and comfortable navigating digital tools
  
• English level B2+ conversational and written.
  

• Slack – for internal team communication and collaboration
  
• Healthie – familiarity with this EHR/telehealth platform helps navigate patient
  
• records and appointments more efficiently
  
• Intercom – for managing live chats, support tickets, and automated workflows
  
• Stripe – basic understanding of payment processing and handling billing - related inquiries
  
• Google Workspace (Docs, Sheets, Gmail) – for internal documentation and communication