Customer Success Specialist

In your position as Customer Success Specialist, you will be a member of the Operations team, collaborating closely with the Director of Customer Success to ensure a seamless user experience for clients from contract signing through relationship growth. The role will be analytical and problem- solving skills are needed to be able to discern a CLEAR AND ACCURATE understanding of the information given. The role must ensure the accuracy of all data and other related information.

• Gather complex needs and align them with proper internal resources needed to power our partners’ care delivery systems
  
• Continuously improving existing processes to evolve our product and offerings
  
• Identifying gaps and training clinicians on various requirements needed to run our services
  
• Working closely with the Implementation, Account Management, and Clinician Advocacy Teams to close gaps in product and skills development
  
• Management of clinician scheduling and communication
  
• Implementing client and patient workflows into tech platforms spanning a variety of verticals
  
• Data entry and integrity
  
• Acting as a proxy for the Customer Success and Implementation manager on various meetings and workflows such as legal, customer success, and communications
  
• Improving team efficiency by creating optimum processes with technology and people
  

Benefits

• Great Place to Work-Certified Company
  
• Premium HMO
  
• Holistic employee experience
  
• Work-from-home and hybrid work setup
  
• Rewards and incentives
  
• Monthly engagement activities
  
• Career advancement opportunities
  
• Paid referral program