Customer Success Specialist

Job Summary:

We are seeking a dedicated Customer Success Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and ensuring the success of our customers. The ideal candidate will have a strong background in sales and excellent communication skills.

Responsibilities:

• Build and maintain strong relationships with customers
• Provide product training and guidance to customers to ensure their success
• Proactively identify and resolve any customer issues or concerns
• Collaborate with internal teams to improve the customer experience
• Drive upsell and renewal opportunities

Requirements:

• Previous sales experience
• Excellent customer service skills
• Strong communication skills, both verbal and written
• Australian work experience is preferred