Customer Support

Taking all incoming calls, assisting with support queries and providing technical advice where
appropriate.
Provide support around the estimated time customer funds will be transferred.
Independently delivering quick responses to customer queries, escalating queries where no obvious
solution is available.
Follow up with customer queries when a solution can be provided.
Performing against sales KPI’s on a daily basis.
Processing all customer related admin on the same day received.
Keep all customer support records up-to-date.
Provide customers with information about the different money transfer services where appropriate.
Being committed to your customer base, by being present, available and approachable.
Always demonstrating ownership, energy and urgency and an ability to work autonomously
General administration and maintenance of the website as required.
GENERAL DUTIES & RESPONSIBILITIES
Be punctual and work the hours and times specified.
Prioritise workload to ensure work of the greatest importance to the business is undertaken with
urgency and to a high standard.
Support and help develop a positive workplace culture.
Demonstrate excellent interpersonal communication skills.
Responsibly manage all business resources within accountability levels.
Undertake all duties and responsibilities outlined in this job description and all other duties as required
by the business.
Comply with all employment obligations.
Promptly undertake to complete all reasonable and lawful instructions and directions given.
Serve the business in good faith, promoting and protecting the business's best interests.
During work time, and such other times as may be reasonably required, dedicate all effort to the
execution and fulfilment of the duties, responsibilities, obligations and instructions related to
employment.
Demonstrate through own actions a commitment to Health and Safety at work when undertaking work
or observing others in the workplace.

Join the A-Team and experience the A-Life!