Customer Support & Operations Analyst

Position Title: Customer Support & Operations Analyst
Work Set -up: Work From Office
Schedule: Monday – Friday, 8:00 pm – 5:00 am PH Time
Salary: Php 38,000 – Php 42,000

About the Role

If you’re tech -savvy, highly organised, and thrive on solving problems for clients — this is a stable, well -paying role with a fast -growing US technology company.

We’re placing a Customer Support & Operations Analyst to join an established office -based team in Clark Freeport Zone supporting a US trading software and technology client. You’ll manage support tickets, troubleshoot platform issues, support technical client onboarding, and assist with QA testing. You’ll receive full training on the client’s platforms and systems — what matters most is that you’re organised, proactive, and confident making decisions independently.

This is a hybrid operations and support role where no two days are the same. If you enjoy problem -solving, can juggle multiple priorities without dropping the ball, and know when to act and when to escalate — apply now.

JOB DESCRIPTION FOR CUSTOMER SUPPORT & OPERATIONS ANALYST

Responsibilities as a Customer Support & Operations Analyst:

Client Support
• Respond promptly to support enquiries across multiple channels — email, live chat, and phone
• Troubleshoot platform issues by navigating internal systems to diagnose whether problems are user error or system errors
• Manage client support tickets in Jira and Intercom, helping users with questions about the trading platforms and technology
Client Onboarding
• Support technical onboarding for new clients by configuring and customising software platforms per established procedures
• Track onboarding progress and maintain clear documentation, providing regular status updates to keep milestones on track
QA & Platform Testing
• Assist with deployment testing by following QA procedures to identify issues (full training provided)
• Document and report bugs and issues found during testing clearly and accurately

Qualifications as a Customer Support & Operations Analyst:

• Minimum 3 years of BPO voice, email, and live chat support experience
• Minimum 2 years of experience supporting customers through written channels — email, live chat, or ticketing systems — for international clients
• Comfortable navigating internal systems and diagnosing client issues — you figure things out before escalating
• Strong organisational skills and ability to manage multiple priorities simultaneously
• Excellent written and verbal English communication skills
• Proficiency in MS Excel and Google Docs
• Proactive, resourceful, and confident making decisions independently
• Available to work US timezone evening shift, Monday to Friday

Preferred:

• Experience with ticketing systems such as Jira or Intercom
• QA or software testing experience
• Background in fintech, trading, or technology industry
• Experience updating and maintaining records in CRM or internal systems

Your love for Boomering will jump -start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding, and stimulating environment where work -life balance meets a commitment to foster growth.

• Genuinely caring Leadership Team
• Competitive salary package
• Company -provided full set -up for desktop/laptop with a back -up internet
• HMO
• 15 Vacation Leaves and 5 Sick Leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs and Interest Workshops
• Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays


About Boomering:

Boomering is an ISO -certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.

Providing equal opportunities and a collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.

Future -proof your career and pursue your passion with Boomering! We want career thrill -seekers who are committed to growth as much as we are.

Website: www. boomering.ph
Career Portal: https://boomering.zohorecruit.com/jobs/Careers
Facebook and LinkedIn: Boomering Inc.; Boomering Careers