Customer Support Associate - 01

The Customer Success Associate I is responsible for the daily customer interactions . Your goal will be to provide an excellent customer experience and work cross-functionally to address customer-related questions. You will engage with our customers over email and text to resolve their order-related issues and be the eyes and ears of our customer’s experience.

What You’ll Do:

● Answer approximately 80 emails and text messages per day

● Address time-sensitive issues, such as payments, account questions, Fridge issues, or troubleshooting with professionalism.

● Develop expertise in all client's customer service platforms including, but not limited to: Customer Management Systems, ordering processors, payment systems, Zendesk

● Work cross-functionally with the App Opps and Tech teams to resolve issues that arise with customer orders or specific locations

● Identify trends and escalate to your manager promptly

● Issue refunds and provide coupons when appropriate to customers who have had an issue with their purchase

● Effectively resolve customers’ questions and issues promptly

● Engage positively with customers sharing their experience

● 3-5 years of experience relevant to the above

● A demonstrated track record of positive customer support interactions

● Experience in a high-growth, rapidly changing environment, preferably in the food space

● The ability to operate in ambiguous situations and be flexible as the organization changes and grows - we are in a new place every quarter!

● A highly-motivated individual who excels when working autonomously and can attain daily KPis.

● Above average in technological fluency

● Experience using Zendesk or another customer service platform is a plus!

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company