Customer Support Associate

We are a headhunter agency matching top talent in The Philippines with fast-growing US and global companies. We are hiring an ambitious and talented Customer Support Associate​ to join a Nimble company. Our client is a property management business in California, United States, with properties across California, Texas, and Washington.

Working hours: Monday to Friday, 8am to 4pm PST

Salary range: $1,000 - $1,200 per month

Responsibilities

• Respond to customer inquiries and provide accurate information about our products and services.


• Assist customers through email, live chat, and phone to resolve issues and answer questions.


• Maintain a high level of professionalism and empathy when interacting with customers.


• Ensure timely and accurate resolution of customer concerns, striving for first-contact resolution whenever possible.


• Collaborate with other team members and departments to escalate and resolve complex issues.


• Keep accurate records of customer interactions, transactions, and complaints.


• Provide product and service information to customers and promote upsell opportunities when applicable.


• Stay up-to-date with product knowledge to effectively and efficiently address customer inquiries.


• Follow company policies and procedures while providing exceptional customer service.


• Participate in training sessions to continually improve skills and stay informed about company updates.

• Professional fluency in English, with excellent written, speaking, and reading skills


• Undergraduate degree, preferably in Business Administration or Marketing


• At least 2 years of experience in customer service and customer support


• Can work in a demanding, past-faced environment, and can multitask effectively


• Detail-oriented individual with excellent organizational skills


• Familiar with customer support software, including Zendesk, Salesforce, and Intercom


• Familiar with payment processing tools, including Stripe, and order fulfillment software

• Work from home


• Competitive salary


• ​Fast hiring