Customer Support | Healthcare Coordinator

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Key Responsibilities:

o Manage and maintain a minimum active caseload of 40 patients using Salesforce.

o Prioritize and address case needs based on daily lists and Chatter/Notes instructions.

o Handle DME orders using Parachute or another DME order system.

o Arrange transportation assistance through Access a Ride.

o Coordinate pharmacy prescription refills.

o Identify and contact PCPs and specialists in the patient’s area.

• At least 6 months experience handling any healthcare campaign

• Proficiency in Office 365.

• Excellent organizational and time management skills.

• Good verbal and written English skills

• Ability to work independently and as part of a team.

• Detail-oriented with a strong commitment to accuracy and quality.

• Ability to adapt to evolving workflows and systems

• Willing to work onsite in Shaw, Mandaluyong
• Amenable working night shift
  

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives