Customer Support Manager

Job Title: Customer Support Manager
Location: Remote
Work Shift: PST
Working Hours: 40 hours per week; Full-time

Job Description:

We are urgently looking for a high-caliber Customer Support Manager to join our team. This role is ideal for someone professional who combines excellent English communication skills, strong empathy, and proven reliability.

The Customer Support Manager will be hands-on in managing customer inquiries while also ensuring high-quality support standards across email-based channels.

Key Responsibilities:

• Manage and respond to customer inquiries primarily via email

• Provide empathetic, clear, and professional support to customers

• Use Zendesk to handle tickets efficiently and accurately

• Ensure timely responses and high customer satisfaction

• Maintain consistency in tone, quality, and support processes

• Identify recurring issues and escalate when necessary

• Support and improve existing customer support workflows

Qualifications:

• Proven experience in customer support with a strong focus on email-based support

• Background working in fast-paced or high-volume support environments

• Previous experience in a senior or leadership support role

• Hands-on experience using Zendesk as a primary support tool

• Excellent written and spoken English communication skills

• Strong sense of empathy, professionalism, and a customer-first mindset

• High level of reliability, attention to detail, and accountability

• Ability to work independently, manage priorities, and stay organized