Customer Support Representative 1 (Cebu-onsite)

The Customer Support Representative I will be responsible for responding to customer issues and be expected to possess sufficient technical skills to allow them to identify and troubleshoot a wide variety of computer, network, and game related issues. 

About the Role

• Provide Level 1 and in-game support for KingsIsle customers 

• Resolve customer billing issues and inquiries 

• Conduct research to resolve inquiries or problems that cannot be answered immediately and escalate complex support issues as necessary  

• Log issues and information into ticketing systems as required 

• Perform administrative support duties (log issues, enter customer contacts, maintains databases, data entry, files, updates customer records, etc.) 

• 1+ year of customer service experience in a fast-paced environment

• Excellent customer-facing skills – ability to calm irate customers, resolve difficult issues 

• Demonstrated English written and verbal communication skills, including a clear professional manner with the ability to express empathy and demonstrate flexibility 

• Excellent problem-solving and analytical abilities 

• Basic knowledge of PC computer use, familiarity with software installation, Microsoft Word, and Excel 

• Ability to work in a flexible schedule to meet the customer demands; may need to work weekends 

• Join a diverse, international team of colleagues from over 30 countries, where shared goals and a variety of perspectives make us stronger
• Take on meaningful challenges that come with real responsibility and plenty of room to grow in our dynamic environment 
• Dress comfortably! We keep things casual here, so you’re free to wear what feels right for you
• Benefit from mandatory government contributions, including SSS, PhilHealth, and Pag-IBIG, for your peace of mind
• Make work more fun with exciting company events like our annual Halloween party, Christmas celebration, and team outings
• Recharge with an additional 3 Wellness days throughout the year, next to the statutory vacation days and public holidays
• Enjoy health insurance upon regularization to keep you and your loved ones protected
• Receive your 13th Month Pay and Overtime Pay as part of a fair and rewarding package