Customer Support Representative (6-Month Contract) Remote | Dayshift

Work-From-Home or Work-On-Site Option.

Welcome Gift Packs.

Manage and resolve incoming support tickets via HubSpot CRM/ticketing system within a 1-business-day turnaround time.

Proactively investigate and troubleshoot complex technical platform inquiries, interpreting client needs with an investigative mindset before escalation.

Educate clients on platform self-service tools and features to drive user efficiency and reduce repetitive inquiries.

Maintain strong operational performance standards, managing a concurrent workload of 8 or fewer open tickets and performing daily quality checks.

Identify inquiry trends and propose 1 to 2 process improvement ideas monthly to enhance team documentation and operational efficiency.

Collaborate closely with team members and cross-functional technical teams to share audience insights and escalate unresolved issues when necessary.

Bachelor’s degree in Business Administration or a relevant discipline.

At least 1 year of experience in a Customer Support, Customer Service, Helpdesk, or Technical Support role.

Excellent written English skills with strict attention to grammar, spelling, clarity, and a professional tone.

Proven ability to quickly learn new digital platforms, CRM systems, and ticketing software.

An investigative mindset, strong problem-solving skills, and the ability to thrive independently in a fast-paced environment.

Hands-on experience using HubSpot ticketing software or similar CRM tools.