Customer Support Specialist

Job Expectations:

• Position Type: Experienced - Individual Contributor
• Employment Type: Full-Time; Permanent (Direct Hire)
• Work Setup & Location: Onsite - McKinley Cyberpark, Taguig City
• Work Schedule: Mondays - Fridays; Night Shift
• Headcounts Needed: 20+ FTEs
• Industry: IT Consulting & Services

Qualifications:

• At least 6 months of BPO calls/voice support experience
• Excellent interpersonal and English communication (written and verbal) skills
• Strong customer service orientation and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Proficient in basic computer navigation and troubleshooting
• Detail-oriented with the ability to handle multiple tasks
• Can start immediately, if possible

Hiring Process:

• Initial Interview (Phone Screening)
• Final Interview (Virtual)

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