Customer Support Specialist

We’re Nimbyx, a global technology industry leader revolutionizing healthcare through cutting-edge solutions. We’re not just transforming industries; we’re reshaping perspectives.
At Nimbyx, we envision a world where Filipino talent shines on the global stage.

As a Customer Support Specialist, you’ll play a pivotal role in nurturing strong client relationships, understanding their needs, and delivering innovative solutions to drive their business growth.

Responsibilities:

• Ensure unparalleled customer satisfaction through exceptional service across all touchpoints.
• Conduct comprehensive training sessions, including webinars and occasional onsite support, to optimize client utilization of Nimbyx’s offerings.
• Address intricate technical inquiries promptly and professionally.
• Act as the voice of the customer, providing valuable feedback to shape product development.
• Collaborate with software developers to resolve issues promptly.
• Continuously assess, clarify, and validate customer requirements to drive the adoption of Nimbyx’s services.

Desired Qualifications and Skills:

• Prior experience in customer support, preferably within a B2B SaaS environment.
• Strong communication skills, with an ability to listen attentively and articulate complex concepts in simple terms.
• Excellent analytical abilities with a keen eye for detail.
• A proactive approach to problem-solving and a willingness to dive into the intricacies of the business.
• A team player mindset with a readiness to support colleagues across various tasks.
• Exposure to the digital dental workflow and technical support for dental equipment is highly advantageous.
• Flexibility to accommodate shifting schedules to cater to our global clientele.

Start an enriching career at Nimbyx, where you’ll join a dynamic team empowered to make a real impact in healthcare. Together, let’s forge a brighter future, one innovation at a time.

Work Setup: We work 100% onsite at our office in BGC, working with the smartest, most driven colleagues you’ll ever know!

Office Location: One World Place, 32nd St., in BGC, Taguig City (near Uptown, Kidzania, and Home Depot).

Salary Details: Our focus is on finding the best fit without any constraints. Happy to discuss the incredible compensation package that awaits you!

Offer package: includes health and life insurance, medical reimbursement, de minimis, a performance-based bonus, and generous paid time off that can be converted into cash.