Customer Support Specialist - Billing || ONSITE || TO FOLLOW

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About the Team You’ll Join

Gamma Communications is a UK-based business communications provider offering cloud-based solutions, including voice, connectivity, unified communications, and cybersecurity. They serve SMEs, large enterprises, and public sector clients, operating their own network and partnering with global tech providers.

Job Overview:  

Employment type: Full-time

Shift: UK working hours

Work setup: ONSITE

Salary: TO FOLLOW

What we offer:

• Competitive compensation package aligned with your skills and experience
  




• Night differentials pay to help maximize your earnings
  




• Comprehensive HMO coverage, including a free dependent on Day 1
  




• Employee referral program with rewarding incentives
  




• 20 days of annual leave, giving you flexibility to manage your time
  




• Engaging team activities and events to keep work enjoyable
  




• Build strong, high-impact connections with key stakeholders across the business
  




• Take part in client engagement initiatives to elevate your professional experience.
  

Role Overview:  

Responsible for supporting Gamma’s channel partners and sales account managers with understanding their bills and, where required, processing corrections and adjustments.

What We’re Looking For:

• General understanding of Gamma’s products and commercial propositions.
  




• Good basic technical skills – SQL, Excel.
  




• Excellent telephone and written communication skills.
  




• Good problem-solving skills – relational as well as technical.
  




• Strong relationships across the Sales and Billing teams.
  




• The ability to maintain up to date records of projects and their progress.
  




• Problem solving
  

Process design: helping to identify where customer support processes and controls are inefficient or inadequate and shaping alternatives.

Diagnosis: understanding the ultimate issue that needs to be addressed; identifying root causes for repeated customer queries and proposing resolution.

Calculating: working out what billing correction is needed.

• Decision making
  

Contributing to strategic decisions about the overall priorities and directions of the team.

Collaborating on design decisions for how customer service processes are built and executed.

Judgements on which anomalies to pursue, depending on impact or likely potential impact.

• Innovation
  

Continually looking for improvements in processes, including exploring new technologies.

Continually reacting to changes in products and revenue/cost models.

• Communication
  

Documenting processes clearly and relatable.

Communicating confidently and clearly with other Gamma staff, auditors and customers to explain technically complex subjects.

Develop strong relationships within the Billing team to ask for and provide support.

Developing empathic relationships with customers.

• Interpersonal
  

Various, written and verbal as the situation requires.

• Financial
  

Shared responsibility for ensuring that billing is accurate.

What You’ll Be Working On:

• Providing timely and good quality responses to billing queries.
  




• Processing billing corrections and adjustments resulting from queries raised.
  




• Contributing to the continual improvement of customer support practices and processes, including assessing new technologies where applicable.
  




• Maintaining up-to-date process documentation is up to date and sharing knowledge within the team to provide a resilient service.