Customer Support Specialist (Spanish Bilingual)

Stealth Monitoring is looking for talented individuals like you! Be the next Customer Support Specialist (Spanish Bilingual) .

Job Highlights:

-Day 1 HMO for you and two (2) of your dependents.

-Annual and Performance Based Salary Increase

-Additional Leave Credits

Duties & Responsibilities:

• Managing customer queries by responding to calls from clients of Stealth Monitoring.
• Building basic reporting to help track, manage, and improve our efficiency and effectiveness across our communications. 
• May be required to work in one or multiple work queues/skill sets over various customer contact channels, systems, and tools, according to the business needs. 
• Delivers at high performance level of response and resolution time, first-contact-resolution and customer satisfaction. 
• Maintain an up-to-date knowledge of and adherence to standard operating procedures. 
• Escalates issues to the appropriate departments for higher levels of support. 
• Know and adhere to all current company policies, procedures, and protocols and any others that the company may introduce or revise from time to time. 
• Perform other duties as assigned 
  

Qualifications:

• 2 years of experience 
• Native Spanish speaker. 
• Previous experience in a customer service setting, preferably in BPO and North America clients. 
• Willingness to learn new technologies in CCTV monitoring 
• Always remain alert during working hours 
• Ability to sit for long period while carrying out monitoring duties 
• Ability to respond quickly and decisively to potential security situations 
• Excellent team player 
• Flexible in assuming assigned shifts 
• Computer literate and excellent knowledge/willingness to learn of video monitoring software 
• Highly detail-oriented to ensure that all work performed is of the highest quality and meets all defined protocols 
• Willing to work onsite in Ortigas Centre, Pasig City. 
• Open to work during evenings, weekends, and holidays 
  

Why join Stealth Monitoring?

At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation, and evolution of surveillance technology.