Customer Support Technician – Numbering & Porting || ONSITE || Up to 40k

OutForce is a people-first outsourcing company focused on building high-performing teams and long-term careers.

We partner with companies around the world, providing dedicated offshore professionals who work as an extension of our clients’ teams.

Unlike traditional outsourcing models, our people are fully embedded into their client’s business, creating meaningful work, stronger collaboration, and long-term career opportunities.

We are proud to be:

At OutForce, we invest in our people through career growth opportunities, flexible work environments, supportive leadership, and a culture built on trust, collaboration, and continuous improvement.

As a tech-enabled, people-powered company, we are committed to helping our employees grow alongside some of the world’s most exciting businesses.

Join OutForce and build your future with one of Asia’s best workplaces.

Gamma Communications is a UK-based business communications provider offering cloud-based solutions, including voice, connectivity, unified communications, and cybersecurity. They serve SMEs, large enterprises, and public sector clients, operating their own network and partnering with global tech providers.

Job Overview:  

Employment type: Full-time

Work setup: ONSITE - CEBU OFFICE

Salary: PHP 35,000.00 - PHP 40,000.00

What we offer:

• Competitive compensation package aligned with your skills and experience
  




• Night differential pay to help maximize your earnings
  




• Comprehensive HMO coverage, including a free dependent on Day 1
  




• Permanent work-from-home setup for better work-life balance
  




• Employee referral program with rewarding incentives
  




• 20 days of annual leave, giving you flexibility to manage your time
  




• Engaging team activities and events to keep work enjoyable
  




• Build strong, high-impact connections with key stakeholders across the business
  




• Take part in client engagement initiatives to elevate your professional experience
  

Role Overview:

The role of Customer Support Technician – Numbering & Porting is the key role in Customer Operations. You are the frontline of support within our business for our partners, enabling them to service and support their customers. You will need in-depth knowledge of your product and function, to provide the right diagnostic and delivery support at the right time, minimizing touchpoints for our partners and the business to deliver the best service possible.

You will support contact through calls, emails, tickets and webchat, working to manage multiple work threads through a typical day. You will operate with autonomy to ensure you provide effective service in a timely fashion to our partners working with the support and guidance of your management team as needed.

As a Customer Support Technician – Numbering & Porting, you will act as a team player supporting the goals of your team and working with your colleagues, specialists, leaders and managers to deliver them. You will offer support, guidance and coaching as needed to teammates whilst carrying out the duties and main function of your role.

You will communicate effectively with partners, colleagues and 3rd parties alike ensuring you keep in mind the needs of the business whilst striving to deliver exemplary service to our partners and their business consumers.

What We’re Looking For:

• Customer Support Technician – Numbering & Porting experience within a telecommunication environment
  




• MS Office skills
  




• Customer service skills – Communication (both verbal and written)
  




• Able to manage time, work under pressure and manage the demands of numerous tasks
  




• Keen problem solver, with a natural instinct to find the root cause of issues and address them
  




• Diplomatic when faced with issues
  




• Ability to organize information/time effectively, understands, respects and demonstrates values
  




• Product knowledge – voice, data, porting/number management
  




• Problem solving and investigative , Strong sense of ownership, Self-motivator and able to motivate others
  

What You’ll Be Working On:

• Customer Support Technician – Numbering & Porting provide delivery and in life service assurance of our telecom’s product range to our partner base, working within teams typically segmented by product area and function. Through both classroom training and day-to-day coaching, you will build a detailed understanding of the products and service function you support. This may require significant technical knowledge for voice engineering in our SIP or UCaaS product stacks, or the ability to manage multiple 3rd parties through complex delivery processes across our data provision and number porting teams.
  




• As a Customer Support Technician – Numbering & Porting, you will work within the quality and productivity frameworks designed for your area and role to ensure you effectively own and manage your work whilst delivering fantastic service to our partners. This will require collaborative work with your fellow team members, team leader(s) and specialists.
  




• You will support communication across multiple contact paths with our partner base, with an expectation that you will work to manage your own time effectively to ensure you provide quality support in a timely manner to our partners and their customers. You will act in an open and transparent manner with colleagues and partners like communicating appropriately with the needs of the business in mind.
  




• You will be a dynamic individual able to easily adapt to change as your team works to support new products and processes where required. You will learn quickly by asking for support as needed from your colleagues and specialists. As a Customer Support Technician – Numbering & Porting you will work to actively shape the service you provide and processes you operate within.
  




• You will work as part of the overall Customer Operational team and where applicable support other teams to achieve the overall Operational goals, this may include supporting other workflows outside of your immediate team.
  

Ready to take your career to the next level? Join us and be part of a team that values your growth, celebrates your achievements, and empowers you to make a real impact. Apply today and start shaping your future with a company that invests in your success every step of the way!