CXRO Engineer (Operations and Maintenance)

CXRO Engineer (Operations and Maintenance)

Reporting to: Head, Operations and Maintenance/CXRO Officer

Unit: Operations and Maintenance

Section: Technical Management

Department: Business District/ Business Area

Division: Customer Experience and Retail Operations

MAJOR RESPONSIBILITIES

• Prepares daily job assignments of technical teams
• Conducts field inspection and monitors the in-house and contractors’ daily activities
• Validates and monitors utilization and usage of materials withdrawn by in-house team and third-party service provider (TPSP)
• Facilitates timely submission of accomplished job orders for System Applications Products (SAP) update, materials confirmation, and leak tagging
• Conducts random joint inspection/validation of contractor’s billings with Zone Specialist, Admin Specialist, and TPSP representative/s
• Monitors completion of massive meter replacement (MMR) project and timely submission of documents for SAP update
• Ensures timely resolution and closing of customer service information system (CSIS) issues (i.e. no water, low water pressure, poor water quality) within service level agreement (SLA)
• Conducts regular inspection of appurtenances and updates database accordingly
• Coordinates with local government units (LGUs), Department of Public Works and Highways (DPWH), and Metro Manila Development Authority (MMDA) regarding the implementation of projects/activities
• Proposes the work schedule of the team subject for approval of the Technical Head
• Performs other related tasks as may be assigned

QUALIFICATIONS AND COMPETENCY REQUIREMENTS

MINIMUM EDUCATION AND PROFESSIONAL LICENSES

• Graduate of engineering course
• Licensed Engineer (preferably license in Civil or Mechanical Engineering)

WORK EXPERIENCE
Preferably with relevant work experience OTHER REQUIREMENTS
Preferably with Professional Driver’s License (Manual Transmission)

WORKPLACE RESOURCES AND ENVIRONMENT

EQUIPMENT/SOFTWARE USED

• Personal Computer
• Microsoft Office Tools
• Systems, Applications and Products (SAP)
• Workflow Management System (WMS)
• Customer Service Information System (CSIS)
• Personal Protective Equipment (PPE)
• Measuring Tools
• AutoCAD
• Web Map

WORKING CONDITIONS and OCCUPATIONAL HAZARDS
Working conditions are mostly done in the field exposed to hazardous factors such as:

• Animal/insect bites
• Germs/Bacteria
• Theft/robbery
• Physical and emotional threats
• Vehicular and occupational accidents
  Sometimes require reporting at a normal office environment

For current Maynilad employees: In addition to the application form below, please submit your Immediate Superior and Department Head’s email approval to [email protected].

Customer hotline: 1626
Cavite Toll-Free hotline:
1800-1000-WATER