Data Analyst (Non -voice)

The Consumer Support Analyst will be responsible for addressing and resolving email inquiries from users, with a focus on resolving issues related to cashback discrepancies, missing rewards, and general account concerns.

Primary Responsibilities:

• Respond promptly to email inquiries from users, delivering clear and helpful information.
  
• Investigate and resolve consumer issues related to cashback, missing rewards, or discrepancies in accounts.
  
• Troubleshoot problems by reviewing consumer accounts and system data to provide accurate resolutions.
  
• Manage workflows related to problem investigation, solution implementation, and user education.
  
• Break down current workflows into smaller, more efficient tasks to enhance the service process.
  
• Serve as a consumer advocate by understanding user challenges and working toward a positive resolution.
  

Requirements

Qualifications:

• At least College level
  
• Strong analytical skills and the ability to think critically when solving consumer issues.
  
• Excellent written communication skills to ensure clear and effective responses.
  
• Ability to manage multiple tasks and work efficiently in a fast -paced environment.
  
• High attention to detail and a customer -first approach.