Data/Voice/ICT Service Delivery Head

Company : Globe

Job Type : Full Time

Taguig, Metro Manila

Number of Applicants

:

000+

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Job Description - Data/Voice/ICT Service Delivery Head

Description

Responsible in facilitating the seamless completion of customer orders for Voice, Data and/or ICT , ensuring preventive measures are in place to minimize negative impact on business operations and to meet client’s expectations

DUTIES AND RESPONSIBILITIES:

Manage order status and tracking for Voce, Data and/or ICT Products

Provide internal and external customer updates and notification on order activities

Create strategies for service delivery optimization

Manage vendor performance

Collaborate with relevant parties such as NTG.Project Management, Tech Deployment, DSO, etc. to mitigate fallouts

REQUIREMENTS:

Experience in Vendor Management, Operations, Order Fulfillment , Flowthrough or anyrelated functions

IT/Telco, Banking or BPO industry experience is preferred

Educational Attainment: Bachelor’s degree in Business Administration, Management or any related field

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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