DE024439-Instructor Specialist

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

PROJECT NAME: AL - Capability Development
POSITION TITLE: Instructor Specialist
WORK SETUP: Return to Office

OVERALL PURPOSE:
Primary responsibility is deployment of New Hire Process / Domain training, designing/customizing HRO training content per requirement and work in collaboration with Delivery and Mobilization for customized interventions and knowledge management.

RESPONSIBILITIES:
• Conduct training for new hires and recurrent training for employees in the areas of HRO domain, customer orientation, new products or processes, systems or tools used, etc.
• Identify training needs, design curriculum and deliver domain – HRO training
• Facilitate/Deliver any other domain training initiatives like domain cross training, Excel – HRO training recap sessions etc
• Train in blending learning environment that includes Instructor led training and Virtual ILT
• Assess relevant training needs for individuals and organization, in consultation with departmental heads, including assessment methods and measurement systems available.
• Responsible for content research , training, outline creation and development of training modules and assessments
• Stay informed as to relevant skill and qualifications levels required by employees for effective performance (Client and Internal requirements), and circulate requirements and relevant information to the organization / Leadership as appropriate.
• Work with Capability Development Manager to produce plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary.
• Organize training venues, logistics, transport as required to achieve efficient training attendance and delivery.
• Deliver required industry, domain, functional and client systems and process training to both new hires and existing staff
• Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training.
• Recruit employees (as applicable).
• Ensure all training activities and materials meet with relevant organizational and statutory policies.
• Monitor, measure and report on employees’ training and development plans and achievements within agreed formats and timescales.
• Develop self, and maintain knowledge in relevant field at all times.
• Deploy TTTs as required by the organization.
• Interact with training vendors and attend related training conferences and seminars.

OTHERS:
Project Shift Schedule: Rotation Shift
Project Rest Day: Rotation Off
Project/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS:

• At least 5 years’ experience in Human Resources (HR) or HR Operations in a BPO industry
• At least 3 years supervisory experience
• Has good comms skills
• No specific tool requirement; knowledge in any ERP system is preferred only, i.e., Siebel, WQM, Workday, Success Factor, and other system, NOT required
• Experience in tools such Blackline, Recon net/Recon Smart, Power BI is NOT required; preferred only
• Project is also open to resources from Shared Services

Good to have:
• Transition or Knowledge transfer is preferred skill, not mandatory