DE030127-Workforce Services Sr Analyst

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Workforce Services Sr Analyst
WORK SETUP: Return to Office

RESPONSIBILITIES:
• Lead and manage the MSP team to provide timely and high-quality support for AWD configuration and other product support tasks.
• Establish and maintain operational consistency and governance around AWD support requests across multiple lines of business.
• Develop and oversee a defined pipeline of work for MSP execution, ensuring efficient task triage and completion.
• Help assist in project planning and mobilization of new workstreams from the client.
• Collaborate with cross-functional partner teams to align support processes and SLAs.
• Monitor MSP performance metrics SLAs and KPIs.
• Drive continuous improvement initiatives to expand MSP capabilities,
• Ensure MSP adherence to compliance standards and operational best practices.
• Provide leadership and mentorship to MSP team members, fostering skill development and operational excellence.

OTHERS:
Project Shift Schedule: Rotation Shift
Project Rest Day: Rotation
Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILLS AND QUALIFICATIONS:
• At least 3 years relevant work experience; 1 year supervisory
Consider RTA + any of the three other WFM functions (Scheduling, Forecasting, or Capacity Planning)
• Experience managing and/or mentoring team members.
• MSP or contingent workforce teams in a large-scale operational environment.
• Strong project and program management skills with the ability to coordinate across multiple stakeholders.
• Background in workforce management skills and knowledges are preferred.
• Skills and experience in SQL and Python are preferred.
• Excellent communication and leadership skills.
• Data-driven mindset with experience in monitoring performance metrics and driving operational improvements.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.