DE031745- Delivery Operations Associate Manager

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POSITION TITLE: Delivery Operations Associate Manager
WORK SETUP: RTO

Responsibilities:
o Perform data entry or other client-related tasks as needed.
o Demonstrate expert knowledge of processes and systems.
o Make decisions about daily operations, including work assignments and scheduling.
o Manage workloads and provide development opportunities.
o Ensure quality and accuracy of outgoing work.
o Develop support materials for team use.
o Prepare and analyze complex reports.
o Ensure client responsibilities are met according to agreements.
o Act as a subject matter expert and point of contact for senior clients.
o Address complex issues and implement resolutions.
o Identify and implement team improvement opportunities.
o Direct work within budget guidelines.
o Collaborate with project managers on large projects.
o Analyze quality audits and develop process improvements.
o Provide operational statistics and escalate issues.
o Plan and facilitate team meetings and presentations.
o Create and monitor annual team objectives.

OTHERS
Project Shift Schedule: Morning Shift
Project Rest Day: Weekends
Project/Team Location: Gateway Tower 2

SKILL AND QUALIFICATIONS
• At least 7 to 8 years of relevant experience in Service Delivery
• At least 5 years of supervisory experience
• Can manage complex projects with minimal supervision
• Can conduct performance appraisals and counsel employees
• Can ensure completion of time and expense reports

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.