DE032206-Customer Service Analyst

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Customer Service Analyst
WORK SETUP: Return to Office

OVERALL PURPOSE:
As a scheduling coordinator, you will work directly with senior executives to ensure their schedules are maintained as needed.

RESPONSIBILITIES:
• Interact with key business operations through Video conference, Emails and Chat to coordinate project set up, vendor worker onboarding and data management.
• Work with the execution team to process tasks such as project setup, project amendments and other onboarding activities.
• Coordination with multiple client teams to coordinate onboarding and get requests to resolution.
• Research and solving questions on the onboarding process, data and policy based on internal client information and policies
• Provide status updates on projects during weekly/monthly/quarterly BRs.
• Data Compliance & Clean up - Analyze and execute initiatives to promote data integrity and data compliance.
• Calendar support for up to 7 executives
• Maintaining and updating schedules, calendars, and agendas
• Verifying participant availability for planned meetings
• Confirming meetings and securing conference rooms
• Sending reminders of scheduled meetings
• Rescheduling or canceling meetings in a timely manner
• Partnering closely with executives to align calendars with their business priorities
• Quarterly calendar analysis to ensure efficient workflow
• Large team meeting bookings across global offices
• Event logistics support (offsites, tech talks, all hands bookings)
• Travel and expense support (researching flights, accommodations, ground transportation and business meals; processing expense reports)

OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Client Site - Non-Accenture Facility

SKILL AND QUALIFICATIONS:
• Standard Voice Profile; no domain
• At least 2 years of Voice experience

Preferred:
• Experience in program and project management with administrative work or support such as executive assistant, admin assistant, virtual assistant, clerical, secretarial, logistics, travel, expenses, hospitality domains on a client facing environment

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.