DE033053-Delivery Operations Senior Analyst

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POSITION TITLE: Delivery Operations Senior Analyst
WORK SETUP: Hybrid

OVERALL PURPOSE:
1. Support US TPM with day-to-day operational requirements and engagements with US Sales
2. Co-lead projects and optimization initiatives of both HBP and TPM
RESPONSIBILITIES:
Major Duties/Responsibilities: Identify the major duties/responsibilities of the job. List the percentage of the incumbent's time that will be spent on each major duty/responsibility. Total should not exceed 100 percent. It is not necessary to list duties/responsibilities that represent less than 10 percent of time.

TPM / Customer Planning Support
• Executes TPM/Customer Planning Support, to include customer planning requests, sales team requests related to customer forms management, PlanEx, execution to delivery, including evaluation and regular checkpoints with the team and customers
• Manage issues that will be sent by the Sales Team by identifying which issues/requests can be resolved/completed by the team and which issues/requests needs escalation/endorsement
• Achieve Service Level Agreement and lead Metrics Reporting for Sales Planning Support
• Help prepare Monthly and Quarterly Updates for key customers

Project Management/ Continuous Improvement/ Others
• Identify and lead Continuous Improvement opportunities for both US TPM and HBP Manila’s operations
• Seek and lead new opportunities to expand the Sales Services’ TPM/Sales Planning Capabilities. Prepare Business Case for new intake and utilize Project Management Tools.

Competencies
Leadership
Understands and promotes a shared vision; promotes understanding and a positive attitude toward the changing environment; ensures that others have the tools and resources to excel; seeks and creates opportunities to build and expand the business; stays on task and is not discouraged when dealing with changing priorities; attacks multiple issues and tasks at one time.

Team Approach
Initiates and fosters open dialogue across the organization; integrates individual, group, and organizational goals; collaborates with others to increase opportunities for success; focuses the team on ensuring, enhancing, and exceeding customer expectations; forms alliances and coalitions across functional areas; recognizes the interdependence of team members throughout the organization.

Customer Focused and Results Oriented
Understands issues from the customers’ perspective; considers the impact of decisions, processes, services on the customer; demonstrates passion for providing excellent customer service; treats customers with respect and care and uses a variety of approaches to identify customer needs; conveys a sense of urgency to get things done; ensures that there are necessary resources available for resolution of escalated customer issues; monitors the quality resolution of customer issues.

Problem Solving
Detailed oriented; uses rigorous logic and methods to solve difficult problems with effective solutions; effectively researches and probes all sources for answers; can see/recognize hidden problems and look beyond the obvious.

Learning
Learns from personal successes and failures and those of others and applies learning to new situations; learns quickly when facing new problems; versatile.

OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Weekends Off
Project/Team Location: Mandaluyong, Robinsons Cybergate Tower 2

SKILLS AND QUALIFICATIONS:
Flexed TPM Profile
At least 3 years of relevant experience in Order Management or Billing

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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