DE033104-Program and Project Mgmt Specialist

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POSITION TITLE: Program and Project Mgmt Specialist
WORK SETUP: Hybrid

OVERALL PURPOSE:
The Business Operations Orchestrator serves as the dedicated point of contact between the Technology Services Management team / Change Team and Business Operations across the full spectrum of technology activity – including incident.

RESPONSIBILITIES:
• Business Operations Liaison & Technology Engagement
• Serve as the primary point of contact for Business Operations across all Technology-managed technology activities, including incidents, technology changes, releases, and strategic initiatives
• Proactively gather pertinent operational details from business stakeholders across technology activities – including scope of impact during incidents, readiness inputs for changes, and business requirements for technology initiatives
• Facilitate consistent information flow between Business Operations and the TSM team throughout all technology activity lifecycles – from incident identification and change planning through execution, validation, and closure
• Coordinate with Business Operations leads to validate workarounds, confirm service restoration, assess change readiness, and communicate status updates in business-friendly terms across all technology activities
• Document operational details, business impact assessments, change readiness notes, and post-activity summaries to support continuous improvement and share findings with Technology Management Teams

Technology Change & Incident Management Support
• Engage Business Operations stakeholders immediately upon incident notification to assess real-time operational impact, and serve as an active participant in change advisory and technology initiative planning to represent business readiness and risk
• Support post-incident root cause analysis (RCA) and post-change reviews by capturing business impact data, operational timelines, and stakeholder feedback
• Confirm operational outcomes with Business Operations stakeholders – whether validating service restoration after incidents, confirming successful change adoption, or tracking initiative milestones – ensuring business sign-off at each stage

Business Impact & Stakeholder Communication
• Cascade technology activity updates from TSM – whether incident status, change notifications, or initiative progress – to Business Leadership and, as needed, to Client counterparts
• Act as the communication bridge between Technology Services Management and Business Operations, ensuring both teams maintain shared awareness across incidents, changes, and technology initiatives
• Maintain operational documentation, incident summaries, change communication logs, and technology initiative status artifacts to ensure a complete record of Business Operations engagement

Cross Team Coordination & Governance
• Establish and maintain strong working relationships with Business Operations leads and SMEs to enable rapid, informed engagement across incidents, technology changes, and strategic initiatives
• Support governance cadences including operational reviews, service metrics, and reporting
• Assist in tracking action items, risks, and dependencies across operational initiatives
• Partner with the TSM team

OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Muntinlupa Axis One

SKILL AND QUALIFICATIONS:
• Standard Project Management profile
• At least 5 years relevant experience in Project Management
• At least 3 years supervisory experience
• No domain; Open to any industry

Preferred or Good to have Qualifications:
• Prior experience in quality assurance, business analysis, or operational readiness
• Exposure to incident management, change management, or service management frameworks (ITIL concepts preferred)
• Experience supporting distributed/onshore offshore team models
• Familiarity with ticketing, monitoring, and collaboration tools (e.g., ServiceNow, Jira, MS Teams)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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