Desktop Support Engineer

Job description:

• Provide onsite and remote support for desktops, laptops, printers, and standard peripherals.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Perform system reimaging, virus removal, and patch updates.
• Assist in the backup and recovery of user data and configurations.
• Document support activities and update configuration records.
• Coordinate with vendors for hardware replacement and warranty claims.
• Support software installations, user onboarding, and device configuration.
• Escalate issues to L2/L3 support teams as necessary.

Qualifications:

• Bachelor’s degree or Associate degree in Information Technology or related field.
• 2–4 years of experience in desktop support or IT field services.
• Certifications such as CompTIA A+, Microsoft Modern Desktop Associate preferred.
• Strong working knowledge of Windows OS and desktop applications.
• Basic understanding of networking and system recovery procedures.
• Experience with backup software and endpoint recovery.
• Proficient in remote desktop tools and ITSM ticketing platforms.
• Excellent customer service, communication, and documentation skills.
• Can work FULLY ONSITE (Cubao)